![]() This is often unwanted as the new contact may not be someone relevant or necessary for your CRM. If the box is not checked then no contact will be created. What many users don’t however realise is that when you tick the “ Log” box, HubSpot will automatically create a contact in the CRM if they do not exist. For example, has the contact opened the email or clicked a link in the email. Tracking an email means that HubSpot will provide you with an insight into how the recipient interacts with the email. ![]() ![]() Logging an email means that a copy of the email is recorded on the recipient’s contact timeline in HubSpot. Most HubSpot users choose to log and track emails using HubSpot’s native Gmail or Outlook plug-ins. And since the introduction of the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), the requests keep coming. Loyal HubSpot users have long lobbied HubSpot to provide an option to stop logging all emails in the CRM.
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